Great company to work with. The staff are great from the sales team, booking and grant team and installers Jin And Dave made sure everything was installed perfectly. Living in cool comfort now.
19:06 20 Jun 22
Joel was very nice and very informative, and provided practical advice to help us maintain our heat pump. He provided a great service and was friendly, and kind! Our young daughter felt comfortable while he was here even though she is often quite unsure around strangers. We would highly recommend this technician to others!
19:51 16 Jun 22
Rob was by yesterday got everything set up inside and out very clean and efficient . Mat the electrician came in next got the job done in no time very respectful of the house ..Johnny and Alex came the next day and set it all up for me .They were very clear with instructions on how to run the system .thanks to the whole team for being kind ,efficient, and a very professional team ,thanks 360 the unit looks amazing fits in very well .
01:41 16 Jun 22
20:39 08 Jun 22
16:08 08 Jun 22
21:20 01 Jun 22
James and Bryan were great! Very professional, friendly, and efficient. We also had the same experience with the sales and office team. We will definitely recommend 360 to our family and friends.
04:22 31 May 22
21:27 27 May 22
Liam came out and gave us an estimate for purchasing a heat pump… very informed..!
01:10 15 May 22
Joel and Dylan came to help us when our furnace suddenly stopped working. We got a helpful text to tell us they were coming, and they showed up on time ready to help. Super professional and friendly and did a fantastic job explaining what the issues were. I was pretty worried we would be looking at a huge bill but they were able to fix it for a VERY reasonable price. Thank you both, I would definitely recommend Joel and Dylan to anyone 😊
04:34 10 May 22
Had a best experience with Curtis. We fixed our bathrooms focusing on the water faucets and re-installed the toilets to prevent any water leaks. Curtis carefully analyzed any possible problems and where to replace. He replaced the things with care and he spent enough time to make sure everything is working fine. He explained everything how to maintain bathroom in a good condition as well. Very friendly and professional. Will recommend this service to my friends and relatives as well.
19:41 06 May 22
We have dealt with 360 Comfort Systems since December 2020 and I will explain our families experiences. In Dec 2020 our furnace died on Christmas Eve and we had no heat in the upstairs of our house, 360 was quick and efficient getting our furnace repaired. Flash forward to Nov 2021 when we decided to make an upgrade to a heat pump system: One of the heatpumps were on backorder (the one for our babies room) and we were needing to transition our baby into his room. 360 was able to create a solution so our babys room had heat, which was fantastic. The tech we had was Mason, and each and every time he has been fantastic.
23:34 03 May 22
Had technician Joel over to do routine maintenance on our minisplit heat pump. Joel, just like everyone we have met from 360, was professional, friendly, and very knowledgeable. Really happy with this company.
14:20 29 Apr 22
Very Happy with the entire process the installers (James, Brian and Liam) were excellent. I don't have the name of the electrician but he also did excellent work, We look saving on heating in the winter and cool summers and would be happy do deal with this company again
19:47 25 Apr 22
19:50 21 Apr 22
02:05 20 Apr 22
We had a heat pump installed by Mason and Dave. They were very good at answering all our questions. Very professional and very knowledgeable.
18:03 19 Apr 22
Joel was very knowledgeable and completed the service call in a timely manner. He provided a favourable explanation of the new membership criteria. He provided good information on issues that may require service in the future.
17:56 16 Apr 22
15:32 13 Apr 22
18:53 12 Apr 22
Julie was professional, helpful and knowledgeable. Everything that we have come to expect from 360 Comfort Systems. I only wish that they had kept their membership fee at $21 a month instead of increasing it to a hefty $35 for a plumber I don't need and don't want. Not a good way to keep existing customers happy or attract new ones.
18:53 11 Apr 22
Recently I've had both plumbing and electrical techs at my home. I liked them both, and felt that I received quality advice.
22:20 07 Apr 22
20:07 07 Apr 22
The whole experience with 360 was amazing. I was told the technician would arrive in 30 minutes, I was sent a message with a photo of the technician and Mike arrived on time. He was courteous, respectful and knowledgeable. Overall it was a great experience and definitely will be having 360 back to yearly maintenance. Highly recommend their service.
15:41 07 Apr 22
Joel was very thorough and explained everything about my system. Joel was concerned about my comfort and made some good recommendations and referrals. He cleaned up everything and did a great job. I was very pleased with the service.
10:48 07 Apr 22
I can't say enough good things about this company, which has been responsive immediately from the day we called them, unlike any of the other heat pump companies in the Victoria area. James, our technician in charge of the installation, wasn't just efficient and quality-conscious in his work; he was also fun to talk to, which tends to be unique. We would recommend 360 Comfort Systems to anyone.
04:38 07 Apr 22
This company is the best!! They responded to my inquiry right away about getting a heat pump and were timely to provide us with a competitive quote and installation. In fact we were pleasantly surprised to get our units installed a couple of weeks in advance - for us and our next door neighbours. We couldn’t find anyone local on the peninsula to help us but these guys came in their beautiful trucks from Duncan and we are so happy with their service. Five star service all the way!!!
20:35 06 Apr 22
Joel was a pleasure to deal with today, very knowledgeable with my system and I would be thrilled to have him on future system checks. His recommendations for us were extremely helpful.
21:39 04 Apr 22
Aaron was polite and informative. Giving us various options and pricing so we could make an informed decision.
02:46 03 Apr 22
Most helpful and efficient help. Awesome person!
02:57 02 Apr 22
Excellent, detailed assessment.
22:58 31 Mar 22
18:01 31 Mar 22
15:55 30 Mar 22
Excellent advice I'm six companies into my decision by far the most professional team for plumbing and heating in the trade I've met to date.The communication of their booking system makes it very easy to work around my schedule. Keeping me well informed of teams availability and installation times .
23:07 28 Mar 22
Joel is an excellent technician very professional very pleasant.. I see that hehas a high standard of Excellence . The 360 HVAC team I would recommend to anyone.It's sad that the company has changed their fall and spring maintenance schedule for residential to only once a year for HVAC, they have now included plumber and electrical which I don't require therefore I have withdrawn from there maintenance plan but that being said I wouldn't hesitate to recommend the 360 HVAC team to anyone and if they ever go back to the old service plan for HVAC I'll sign right back up again!
21:45 25 Mar 22
20:45 25 Mar 22
21:22 24 Mar 22
20:12 24 Mar 22
360 Comfort Systems Reviews: Our Service Rep. was Tom LukaschExcellent service. On time and answered any questions we had.-Tom was efficient , very knowledgeable about every aspect of our Heat Pump and information on how long certain parts ( like the Heat Pump motor) could last. Great salesman! Not pushy but very informative making our important decision about a new heat pump easier to understand. Thank you, for your service visit much appreciated. Dave and Dorothy. Tom serviced our Furnace and Heat Pump on March 23/22 we had a problem which required immediate attention. He was able to help us within a hour and a half , super guys who deserves a 5 star rating!! He even had the parts we required in his van and got our system up and running in no time. Thank you Tom again for such good attention to detail above and beyond. Sincerely Dave and Dorothy Melnick of Lake Cowichan
15:57 24 Mar 22
15:48 24 Mar 22
Trina was an amazing professional! She went above and beyond walking us through step by step the heating systems. She alsoassisted us with the applications for rebates and saved us many dollars! She loved our dog and our dog loved her. Very easy process!