James and Liam showed up early on the Sunday morning and stayed until evening to install our new system and make sure it is working properly and explained everything. Very friendly, courteous and professional. Would recommend 100%
17:09 05 Aug 22
Aaron was exactly what we needed, he was professional, was clearly experienced in what he was doing and provided all the information we needed to make an educated decision
00:01 03 Aug 22
Of 4 companies contacted, the most professional presentation for a heat pump was done by 360Com’s Lucas. Very clear and he took his time to do it.We had the energy assessment done and 2 months later, the very first day of the July heat wave, Jun and his helper Liam and the electrician Matt showed up for the installation. Fast and efficient, they completed the job in one day, and they had the time to give me updates during the day and to answer my questions. As well, Lucas and the supervisor Rob came to our place mid morning to see how things were going.Very satisfied with the job and the pump kept us cool during very hot days.
16:18 01 Aug 22
14:55 29 Jul 22
I contacted 5 companies in the Victoria area in April 2022 about converting to a heat pump, only two responded and both informed me that they had a 6 month backlog for installing a heat pump. I called 360 Comfort Systems in Duncan, who responded immediately, and the total time from consultation to installation was two months (some components were delayed due to supply chain issues). Jun and Liam Installed our unit yesterday just in time for the summer heat. They were courteous and professional, and excellent communicators. Our 1940’s house presented some installation challenges, and Jun consulted with us and provided us with options at each step. As a long time homeowner, this was the best experience we have had with a trade contractor. All of the staff we interacted with were exceptional. We can highly recommend this company.Kelly N.
20:47 28 Jul 22
James did a great job. He is professional, polite & a definite asset to your company. I would definitely recommend 360 Comfort to any of my friends. Definitely happy with his workmanship & getting our heat pump system running well.
18:11 27 Jul 22
We are very pleased with the knowledge and experience that Joel has.The work he did was fast and efficient.The surge protector he installed will definitely be a good thing if we have a power outage in the near future.Thank You so very much,Joel.
04:14 27 Jul 22
We had heat pumps installed. Mason and his team were efficient, professional and pleasure to work with.Mason explained every step and was very thorough. The team worked in extreme heat and in spite of it , everything was completed as planned, including the clean up. Thank you for doing a great job!
19:31 22 Jul 22
Excellent service and very knowledgeable, friendly staff! Liam was a stellar salesperson, very easy to talk to and full of info. He helped us get into a great deal, easy financing, and a system that worked well for us, answering all of the many questions we had on the way and even throwing in some awesome service warranties to help us new homeowners out. James and his trainee Alex did our install and they were super professional, friendly, and polite. They definitely knew what they were doing and got it all done very neatly and efficiently while being respectful of our home. Errol came and worked out the electrical, which he nailed in no time, despite our confusing panels. You can tell the whole team know their stuff! Also want to shout out Erinn and Shelley in the office for helping us out with booking times and getting all the grants and rebates, and again answering all our questions. Felt like we were in great hands from start to finish! Highly recommend this company!
01:56 22 Jul 22
We decided to bite the bullet and schedule a heat pump install through 360 comforts. The whole team at 360 has been awesome from the getgo. Shelley and Lucas were very responsive with my questions and scheduling.Today we had our units installed by James & Ryan, (& Matt the Electrician). They were professional, friendly and they know their stuff. They even stayed late to ensure the job was done (as they were installing during quite a hot day). James made sure that he left us feeling happy and "cool".
19:51 20 Jul 22
James & Ryan did excellent install on the LG Heat Pump for Main House and Ductless Heat Pump at Cottage. They were efficient and courteous. Very happy with these great workers for 360 Triple AAA+ Service! Highly Recommended! 🙂
00:22 20 Jul 22
Been very helpful getting through the first summer with our five head heat pump unit. It’s been full of errors and a broken part. None of which was their fault but they have been very helpful getting everything working right. Thank you!
23:00 19 Jul 22
360 Comfort SystemsWhat a nice job they did, Mason, and his partner Levi were very professional, friendly, and knowledgeable, Mason explained everything so well and made it very simple to understand, the system is working great and looks really nice also, I would highly recommend 360 to anyone.Thanks again Guys
23:06 18 Jul 22
Aaron Hunter was very thorough, respectful, professional and knowledgeable within his field. I would definitely call your company again when needed as we were very happy with the service.
01:32 16 Jul 22
Really happy with the efficient and friendly service we received from Sales to Install. Super responsive and highly organized. 360 clearly know what they’re doing and took the time to make sure everything went smoothly.
19:44 14 Jul 22
01:58 12 Jul 22
From the Receptionist to the Technician, it was first class all the way - extremely professional. Joel did an outstanding job of explaining the issue with our HRV unit, and went above and beyond to fix the problem. Very careful and respectful of our property. Completely satisfied with the quality of the service received.
18:07 11 Jul 22
Sean and his team were the best !! We would definitely recommend using 360 Comfort Systems.
18:02 06 Jul 22
Entire process from obtaining quotes and installation of heat pump went very smooth. Technicians were highly professional and easy to communicate. I will recommend 360 comfort system to my friends and family
23:51 24 Jun 22
Great company to work with. The staff are great from the sales team, booking and grant team and installers Jin And Dave made sure everything was installed perfectly. Living in cool comfort now.
19:06 20 Jun 22
Joel was very nice and very informative, and provided practical advice to help us maintain our heat pump. He provided a great service and was friendly, and kind! Our young daughter felt comfortable while he was here even though she is often quite unsure around strangers. We would highly recommend this technician to others!
19:51 16 Jun 22
Rob was by yesterday got everything set up inside and out very clean and efficient . Mat the electrician came in next got the job done in no time very respectful of the house ..Johnny and Alex came the next day and set it all up for me .They were very clear with instructions on how to run the system .thanks to the whole team for being kind ,efficient, and a very professional team ,thanks 360 the unit looks amazing fits in very well .
01:41 16 Jun 22
20:39 08 Jun 22
16:08 08 Jun 22
21:20 01 Jun 22
James and Bryan were great! Very professional, friendly, and efficient. We also had the same experience with the sales and office team. We will definitely recommend 360 to our family and friends.
04:22 31 May 22
21:27 27 May 22
Liam came out and gave us an estimate for purchasing a heat pump… very informed..!
01:10 15 May 22
Joel and Dylan came to help us when our furnace suddenly stopped working. We got a helpful text to tell us they were coming, and they showed up on time ready to help. Super professional and friendly and did a fantastic job explaining what the issues were. I was pretty worried we would be looking at a huge bill but they were able to fix it for a VERY reasonable price. Thank you both, I would definitely recommend Joel and Dylan to anyone 😊
04:34 10 May 22
Had a best experience with Curtis. We fixed our bathrooms focusing on the water faucets and re-installed the toilets to prevent any water leaks. Curtis carefully analyzed any possible problems and where to replace. He replaced the things with care and he spent enough time to make sure everything is working fine. He explained everything how to maintain bathroom in a good condition as well. Very friendly and professional. Will recommend this service to my friends and relatives as well.
19:41 06 May 22
We have dealt with 360 Comfort Systems since December 2020 and I will explain our families experiences. In Dec 2020 our furnace died on Christmas Eve and we had no heat in the upstairs of our house, 360 was quick and efficient getting our furnace repaired. Flash forward to Nov 2021 when we decided to make an upgrade to a heat pump system: One of the heatpumps were on backorder (the one for our babies room) and we were needing to transition our baby into his room. 360 was able to create a solution so our babys room had heat, which was fantastic. The tech we had was Mason, and each and every time he has been fantastic.
23:34 03 May 22
Had technician Joel over to do routine maintenance on our minisplit heat pump. Joel, just like everyone we have met from 360, was professional, friendly, and very knowledgeable. Really happy with this company.
14:20 29 Apr 22
Very Happy with the entire process the installers (James, Brian and Liam) were excellent. I don't have the name of the electrician but he also did excellent work, We look saving on heating in the winter and cool summers and would be happy do deal with this company again
19:47 25 Apr 22
19:50 21 Apr 22
02:05 20 Apr 22
We had a heat pump installed by Mason and Dave. They were very good at answering all our questions. Very professional and very knowledgeable.
18:03 19 Apr 22
Joel was very knowledgeable and completed the service call in a timely manner. He provided a favourable explanation of the new membership criteria. He provided good information on issues that may require service in the future.
17:56 16 Apr 22
15:32 13 Apr 22
18:53 12 Apr 22
Julie was professional, helpful and knowledgeable. Everything that we have come to expect from 360 Comfort Systems. I only wish that they had kept their membership fee at $21 a month instead of increasing it to a hefty $35 for a plumber I don't need and don't want. Not a good way to keep existing customers happy or attract new ones.
18:53 11 Apr 22
Recently I've had both plumbing and electrical techs at my home. I liked them both, and felt that I received quality advice.
22:20 07 Apr 22
20:07 07 Apr 22
The whole experience with 360 was amazing. I was told the technician would arrive in 30 minutes, I was sent a message with a photo of the technician and Mike arrived on time. He was courteous, respectful and knowledgeable. Overall it was a great experience and definitely will be having 360 back to yearly maintenance. Highly recommend their service.
To cover your heating needs, we have a wide range of heating services that address heat pumps, furnaces and other heating systems. You don’t have to worry about suffering through the winter when you have our services.
Are you looking for the perfect cooling solution for your home? We offer repair, maintenance and replacement services for a variety of cooling systems to ensure that you are able to keep your home cooled.
Does your home require electrical repair, inspection or replacement? We can assist you with our electrical service options. Whether you want to upgrade your electrical or have it checked, we are your local electrician.
360 Comfort Systems has been providing our loyal customers with a variety of HVAC and home care services since 2011 in the Southern Vancouver Island area. We know how important it is to be comfortable in your home all year long, which is why we have expanded our services to include electrical and plumbing services.
When you have us as your HVAC, plumbing and electrical services contractor, you do not have to worry about the comfort or safety of your home any longer.
If you are looking for a great heating and cooling solution, a heat pump may be the right choice for your home’s heating and cooling needs. Heat pumps are able to function most efficiently in areas with mild winters, since they are most efficient when temperatures are above -3 to 4 degrees celsius.
We cover a large selection of heat pump services, such as repair, maintenance and replacement to keep you covered.
Is your home’s electrical outdated or needs a repair or replacement? At 360 Comfort Systems, we can help with our large variety of electrical services. We offer electrical services ranging from outlet installation, electrical panel upgrades, solar panel installation, home rewiring, generator installation and lighting installation.
We also provide emergency electrical services to ensure that your home is protected from any electrical safety issues at all times.